I’ve seen in-house freight teams juggling:
- Excel trackers
- Email chains
- WhatsApp updates
- Carrier portals
- PDF invoices
- “It’s in someone’s head”
Looks busy. Feels busy.
But it’s not efficient.
Every booking takes longer than it should.
Everyone’s chasing the same answers in different places.
And when someone’s off for a day? Chaos.
More tools don’t equal more control.
A clear process does.
If your team is managing freight with a patchwork of systems, it’s probably costing you more than you think.